Frequently Asked Questions

In a hurry? Below are some questions very frequently asked of our reception staff. If your question is not found below, please call our friendly reception team on (02) 4352 8600

Do you accept new patients?

Yes, some doctors in the practice are accepting new patients. Please call the practice for more information: 02 4352 8600
Do you Bulk Bill?

Toukley Family Practice is a mixed billing medical practice, with each doctor independently setting their own schedule of fees. Some of our doctors provide Medicare Direct Billing for: Aged Pensioners Health Care and Seniors Health Care card holders Children (aged 15 years of age of age or younger) Please confirm with reception regarding any out of pocket costs associated with your appointment.
Can I request a female doctor?

Yes, we have female doctors available at our practices: Toukley Family Practice Mariners Medical Appointments can be made subject to availability.
What is the latest I can make an appointment?

The latest appointment is 3:50 pm (this may change due to doctor availability - please contact reception to confirm)
What is the cost to see a doctor?

The cost will vary depending on the nature of the appointment, the doctor seeing you and the individual circumstances of the patient. These costs can be confirmed with reception staff whilst you are making your appointment.
Can I get my results over the phone?

No, our reception staff do not have access to your results. An appointment needs to be booked with your Doctor to discuss your results. Scheduled appointments for results may be conducted by telehealth/telephone call depending on the nature of the results and preferences of the treating doctor. If your results are abnormal our Registered Nurse will contact you to make an appointment with your Doctor to discuss the results.
Do you open late nights and weekends?

We are open until 5pm Monday to Friday and from 8am to 12pm on a Saturday. If you need an appointment outside these hours, our sister clinic Mariners Medical is open from 8:30am to 5:00pm on Saturdays and may be able to offer you an appointment.
Do you do travel vaccinations?

We do offer travel vaccinations. Please contact the receptionist to book an appointment
Is there public transport near the Practice?

Yes. There is a connecting bus service available from Tuggerah Railway Station. The bus stop is in very close proximity to the medical complex.
Can I have blood test collected on site?

Yes, there is Douglass Hanly Moir Pathology Collection Centre located in the Medical Complex.
How will my referral be forwarded on?

The patient is responsible for making their appointment and taking the referral with them when they attend.
If I have a language barrier or hearing difficulty how can you assist me?

If you require a language translater, call Translating & Interpreting Services on 131 450 to organise for assistance at your consultation. If you require a person to use sign language or assistance with any other type of hearing impairment, call National Auslan on 1800 246 945 to organise this to be available at your consultation.